Modifying Microsoft SharePoint Template

Tips, tips and more tips. Well, as i said earlier, i am posting lot of tips these days on Microsoft newsgroups. Here is another one! There was a question posted by a user concerning Microsoft SharePoint Templates. Here is the question:

Q: Has anyone downloaded the Helpdesk App from Microsoft? I am attempting to  use it, and would like to change the categories and projects lists. How do I do this?

Before i answer the above question, here is the link from where you can download these applications:

http://www.microsoft.com/technet/prodtechnol/sppt/wssapps/default.mspx

These are custom out-of-the-box scenarios for the Windows SharePoint Services platform.

On the main page of "Helpdesk" application, there is a section that lists the categories. This is an "Issues" list.

1. Click on "All Issues" link in this section.

2. Click on "Modify Settings and columns" under "Actions" heading in the left side menu.
3. Under "Columns", click on "category".
4. In "Optional settings for column" section, you can define choices for this column. You will see following choices by default: Outage, Poor Quality, Equipment Issue, Other. Modify these and use your own choices.
5. Click OK.

That's it! You can add more columns of your choice. You can modify or delete existing columns. You can modify other lists in this application in the same way.

Hope this helps!

-SSA